BIGLUX Conducts Internal Product Training to Elevate Client Service Expertise

Delving into Product Details to Build a Solid Professional Foundation
With the core goal of “mastering products to serve clients better,” the training adopted a three-dimensional teaching model: in-depth theory lectures + case analysis + visual process demonstrations. This approach ensured employees gained comprehensive mastery of key product information:

• Scenario-based application analysis: For core product lines like the HiSOLO mobile solar-powered surveillance trailers, mobile solar lighting trailers, and HiGUARD solar surveillance towers, the training detailed their adaptability across diverse scenarios. From “night construction at remote job sites” to “emergency lighting for large outdoor events,” and from “mining area security surveillance” to “temporary power supply at disaster sites,” real-world cases illustrated how these products solve client pain points such as “insufficient lighting,” “unstable power supply,” and “complex installation.” This helped employees intuitively grasp how product functions align with client needs.

• In-depth breakdown of structure and parameters: Technical instructors explained the design principles of core components—including solar panel power, battery storage capacity, LED illuminance, and bracket load-bearing structures. They also linked these to technical specifications (e.g., “battery life ≥72 hours,” “IP65 protection rating”) to clarify the performance implications behind the numbers. For example, when discussing “why monocrystalline silicon is used for solar panels,” instructors compared efficiency differences with polycrystalline silicon, enabling employees to clearly communicate the “extended battery life advantage of higher conversion efficiency.”

• Reinforcement of practical precautions: To address common client issues like “installation errors” and “improper maintenance,” the training included a dedicated “common pitfalls guide” section. Covering topics from “adjusting solar panel tilt to match sunlight angles” and “protecting battery charging/discharging in low temperatures” to “securing mobile equipment during transportation,” video demonstrations showed the consequences of incorrect operations alongside correct procedures. This reinforced employees’ awareness of “safety protocols” and “product longevity.”

Translating Training Value into Professional Client Service
As a key part of BIGLUX’s “Client Service Enhancement Initiative,” this training was more than just a systematic review of product knowledge—it deepened the practice of a “client-centric” philosophy. Through the session, the team achieved three core objectives:

• Improved response accuracy: Employees can now quickly match client scenarios with product features, avoiding “over-recommendation” or “function mismatch.”
• Strengthened problem-solving abilities: Mastery of common troubleshooting and maintenance skills has reduced client wait times for after-sales support.
• Enhanced brand trust: Professional parameter explanations and scenario-based solution design let clients feel the service “understands both products and their needs.”

BIGLUX firmly believes that professional service stems from a thorough understanding of products. Moving forward, we will continue to build on “product strength” as our foundation and “service capability” as our bridge—growing alongside our team to deliver more precise, reliable solutions to clients worldwide.